Troubleshooting & Care Program Policy
In this troubleshooting & care program policy section, we will explore how to get assistance from Richway International (the BioMat’s parent company).
Why isn’t my BioMat working?!
We rarely hear problems about BioMat defects. If we do, we have two easy suggestions for you to try:
- Be sure the tan connector is inserted completely into the BioMat. It should fit snugly with a good connection.
- For the professional-size BioMat, there is a rocker switch on the side of the control box. This must be engaged or “on” before the various temperature settings will work. Be sure to handle your control box with care! This part is likely what will need to be replaced (if any), especially if you drop it, toss it around, constantly move it, etc.
Repair Policy (Richway Care Program Policy)
You may also wish to contact Richway International at 1-855-338-6410 (toll free)/808-589-2800 or [email protected] to discuss your problem. They will advise you of next steps. Click here for detailed Repair Policy information.
FDA Disclaimer:
These statements have not been evaluated by the Food and Drug Administration.
These products are not intended to diagnose, treat, cure or prevent any disease.
Information provided is for informational purposes only and is not intended as a substitute for professional medical advice or recommended treatments. It is not a substitute for the product User’s Guide. Please consult with a medical professional regarding any health concerns and before beginning this or any other health care program. Any information with regard to personal testimonials about the product do not reflect nor represent product claims.