Please see the previous two posts for additional information on the BioMat’s warranty.
The following chart details pricing, regarding the current warranty policy:
|Bio-mats (all sizes, including BioBelt), BioAcoustic Mat*, Orgone BioMat, Alkal-Life|
|Time since Purchase||Repair Charge||Defective Item Return||Total Charge|
|1 – 2 months||None||Richway sends return label (no cost to customer)||None|
|3 – 12 months||None||Customer returns product**||Shipping and Handling|
|13 – 24 months||20% of retail||No return||20% of Retail + Shipping and Handling|
|Over 24 months||30% of retail||No return||30% of Retail + Shipping and Handling|
* Replacement BioAcoustic Mat comes with a replacement BioAcoustic Mat controller.
** The replacement product will be sent out after the product has been received or the customer has provided proof of shipping (tracking number, etc.).
Based on the information above, if you have to return your product:
- IMPORTANT: send your Richway Care Program Agreement Form and payment to the Richway International address in the previous blog post. Do NOT enclose these items with your return Richway BioMat or other product(s).
- Packing your items for return—
- Pack all items very securely.
- Write the RMA number on the outside of the package, making sure it is legible and visible.
- Products shipped to Richway without an RMA number will be refused and/or returned to the sender; Richway will not be responsible for packages that are shipped without an RMA number.
- Ship products to the following address:
Richway & Fuji Bio Inc.
c/o Arkman Logistics
2200 Estes Ave.
Elk Grove Village, IL 60007
- Package(s) must have a tracking number. (UPS, FedEx and USPS track shipments.)
- If sending via USPS, insure the product at your discretion. (The insurance receipt cannot be used for tracking.)
- Any package(s) shipped to Richway are considered the customer’s property and responsibility until it is received. The customer is responsible for monitoring and ensuring their shipment is received by Richway. (Please keep your tracking number to monitor your shipment.)
As always, if you have questions or need additional information on the BioMat’s Warranty, please reach out to us at 952-829-1919 or info@BioMatInc.com.